Legal
Last updated: October 2026
These terms apply to every tote rental booked with ToteMove ("we," "us," or "our"), a moving tote rental service based in Brampton, Ontario. They cover home moves, office moves and storage rentals. If you have a question about anything here, ask us before you book at hello@totemove.ca or (647) 697-2505.
| Rental period included | 14 days |
|---|---|
| Extra weeks | $1 per tote per week, billed in full weeks |
| Deposit | None |
| Payment | In full at booking by credit card, plus HST |
| Delivery and pickup | Included across our 10-town service area; outside it, quoted case by case |
| Cancellation | Full refund or free reschedule with at least 48 hours' notice; non-refundable within 48 hours |
| Missed pickup | $25 |
| Unusable or lost tote | $40 per tote (normal wear is never charged) |
| Unusable or lost dolly | $40 per dolly |
| Damaged or lost moving blanket | $15 per blanket |
Every rental comes with two short documents: a Rental Agreement and a Tote Rental Liability Waiver and Damage Agreement. Both must be signed before we deliver. This page is a plain-English summary of them; if anything here differs from the documents you sign, the signed documents apply.
Your rental is paid in full by credit card when you book, through our payment processor, Helcim. All prices on our website are in Canadian dollars and before HST, which is added at checkout.
For office moves, we can invoice your business. Full payment is still due upfront, before delivery.
There is no deposit. Instead, any charges for lost or damaged equipment or a missed pickup are invoiced after your rental ends and are due on receipt.
Please look over the totes, dollies and blankets when they arrive. If anything is damaged or not right, tell us within 24 hours of delivery. After that, the equipment is taken as delivered in good condition.
Closing dates move. If yours does, tell us as soon as you know the new date and we will move your delivery and pickup to match. Reschedule requests made at least 48 hours before delivery are free. We may also need to reschedule delivery because of weather, vehicle trouble or other things outside our control, at no charge to you.
If you need the totes past the included 14 days, it costs $1 per tote per week. Extensions are billed in 7-day blocks, and a partial week counts as a full week. For example, one extra week on a 45-tote package is $45.
Extensions must be requested and paid before your original pickup date. An unpaid extension is treated as a missed pickup.
Cancel at least 48 hours before your scheduled delivery and you get a full refund. Cancellations made less than 48 hours before delivery are non-refundable, but we will do our best to reschedule you instead.
If the totes aren't ready or we can't get to them at the pickup time we agreed with you, a $25 missed pickup fee applies. Your rental period may also continue until a new pickup is scheduled.
Totes must come back clean and empty; cleaning charges may apply if they don't. Please return every tote, dolly and moving blanket we delivered.
You pack the totes, and you are responsible for the items you pack in them. ToteMove is not responsible for loss of or damage to anything packed in the totes or moved with our equipment. Each tote is rated to hold up to 60 lbs. The full release of liability and assumption of risk terms are in the Liability Waiver you sign before delivery.
These terms, the Rental Agreement and the Liability Waiver are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.
We may update these terms as our service changes. The version posted here, with the date at the top, applies to bookings made on or after that date.
See also our Privacy Policy.